Effective Date: [25/07/2026]
Last Updated: [25/07/2026]

At Nestocart, customer satisfaction is our top priority. We are committed to delivering fresh, high-quality groceries, food, and daily essentials. Every product is carefully inspected before dispatch to ensure it reaches you in the best possible condition.

Please read this Return & Refund Policy carefully before placing an order through www.nestocart.shop. By placing an order with Nestocart, you agree to the terms and conditions outlined below.

1. Eligibility for Returns

You may request a return, replacement, or refund if:

• You receive an incorrect product.
• You receive a damaged or defective product.
• The product is expired at the time of delivery.
• An item is missing from your order.
• The delivered product is significantly different from the one you ordered.

To be eligible, you must notify us within 2 hours of receiving your order.

2. Non-Returnable Items

Due to hygiene, food safety, and quality reasons, the following items cannot be returned after delivery unless they are damaged, defective, expired, or delivered incorrectly:

• Fresh fruits and vegetables
• Dairy products
• Frozen foods
• Bakery products
• Ready-to-eat meals
• Cloud Kitchen food items
• Beverages
• Personal care products
• Baby care products
• Products with broken manufacturer seals
• Opened or partially used products
• Perishable goods

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, expired, or incorrect product, please contact our customer support immediately.

To help us resolve the issue quickly, please provide:

• Your Order ID
• Product name
• Clear photographs of the product
• A brief description of the issue

After verification, Nestocart may provide:

• A replacement product at no additional cost.
• A full refund.
• Store credit, if mutually agreed upon.

The resolution offered will depend on the nature of the issue.

4. Missing Items

If any item from your order is missing, please inform us within 2 hours of delivery.

Once verified, we will either:

• Deliver the missing item as soon as possible, or
• Refund the amount paid for the missing item.

5. Order Cancellation

Orders may be cancelled before they have been confirmed for processing.

Once an order has been packed, prepared, or dispatched for delivery, cancellation may not be possible.

Orders containing freshly prepared food cannot be cancelled once food preparation has begun.

Nestocart also reserves the right to cancel any order due to product unavailability, technical issues, pricing errors, suspected fraudulent activity, or circumstances beyond our control. If we cancel your order, a full refund will be processed.

6. Refund Process

Once your refund request has been approved, the refund will be processed through your original payment method whenever possible.

Estimated processing times are:

• UPI Payments: 2–5 Business Days
• Debit/Credit Cards: 5–7 Business Days
• Net Banking: 5–7 Business Days
• Digital Wallets: As per the wallet provider’s timeline
• Cash on Delivery (COD): Refunds will be processed via UPI or bank transfer after verification.

Actual processing times may vary depending on your bank or payment service provider.

7. How to Request a Return or Refund

To request a return, replacement, or refund, please contact our customer support with the following information:

• Order ID
• Customer Name
• Registered Mobile Number
• Product Name
• Description of the issue
• Supporting photographs (if applicable)

Our support team will review your request and respond as soon as possible.

8. Refund Exceptions

Refunds or returns may not be approved under the following circumstances:

• The product has been opened, consumed, or used.
• The complaint is made after the specified reporting period.
• The product was damaged after delivery due to improper handling or storage.
• The issue cannot be verified.
• The incorrect product was ordered by the customer.
• The customer refuses delivery without a valid reason.

Nestocart reserves the right to reject any return or refund request that does not meet the conditions outlined in this policy.

9. Quality Assurance

Nestocart is committed to delivering fresh, authentic, and high-quality products.

We make every effort to ensure:

• Proper packaging
• Fresh and quality-checked products
• Accurate order fulfillment
• Safe handling during delivery

If we fail to meet these standards, we will make every reasonable effort to resolve the issue promptly and fairly.

10. Changes to This Policy

Nestocart reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

Any changes will be effective immediately upon publication on this website. We encourage customers to review this page periodically.

11. Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact us:

Nestocart

Website: https://nestocart.shop

Email: support@nestocart.shop

Customer Support: +91-XXXXXXXXXX

Business Address:
Nestocart, near St. Joseph Roman Catholic Church, Maruthamala, Vithura, 695551

Thank you for choosing Nestocart. We appreciate your trust and look forward to serving you with fresh products, reliable delivery, and excellent customer service.